Welcome to the Family!
Welcome to Flex Mobile! We’re so excited to have you on board. Get ready to experience a connection like no other—one that’s personal, reliable, and designed to make your life easier. Let's get started!
I've had this flex plan for months has great service and i never need to add more mins or data or text truly unlimited.
— Heather A.
Excellent service and good product selection. They offer a monthly rewards program to include prizes and giveaways, and they make it very simple to pay your bill online.
— Sandra P.
Excellent service never run out of minutes and never have any problems even if I am 2 days late they still have my number not like other company's that will make you get another number etc. 5 stars all the way.
— Alfredo R.
Flex Mobile has been a helpful cheaper mobile service alternative for the same quality of service as major carriers! The rewards system is awesome as well!
— Kaleb D.
FAQs
How long does the number transfer take?
The transfer typically takes less than 30 minutes, but it can take a couple hours in some cases. You’ll be notified when the process is complete, but feel free to contact support at any time during the transfer.
What if I don’t have my account number or PIN?
If you don’t have your account number or PIN, you can contact your previous carrier’s customer service to retrieve it. Without this information, we won't be able to complete the transfer.
What happens to my current carrier’s plan during the transfer?
In most cases, your current carrier’s service will be deactivated once the transfer is complete. Please wait until your number is fully transferred before using your Flex Mobile service. We recommend confirming with your current carrier after the number transfer process.
Can I activate my Flex Mobile service without transferring my number?
Yes, you can skip the transfer step and still activate your Flex Mobile account with a new number. Simply choose that option during setup.
What do I do if I have trouble transferring my number or activating my account?
If you have trouble with any steps along the way, our support team is here to help! Simply click on the "Contact Support" button in the bottom left of your My Account.
How do I get started?
Follow these easy steps to get started and get the most of your Flex Mobile experience!
TRANSFER
Transfer Your Number
Transferring your number is a breeze! Keep your current carrier active, and follow these steps:
- Return to your Flex Mobile My Account dashboard.
- Click "SIM Service" on the left-hand menu.
- Click "Transfer My Number".
- Enter the required information, including account number and PIN from your old carrier. To find your SIM PIN, you can usually access it through your phone carrier's online account portal.
- We will initiate the transfer and your number will be switched over to Flex Mobile in just a few hours.
If you'd prefer a new number, feel free to skip this step, and we'll assign one to you right away!
ACTIVATE
Activate Your SIM
With your number transferred, it's time to activate your SIM!
- Return to the SIM Service page in your Flex Mobile My Account.
- For eSIM customers, click "View eSIM activation code" and follow the prompt on screen to activate your new eSIM
- For physical SIM customers, insert your SIM using these instructions and follow the prompts on your device.
REDEEM
Redeem Your Welcome Bonus
Your number is transferred, your SIM is activated - now let's get you some free rewards!
- Check your email for a welcome message from Flex Mobile Rewards.
- Click "Create Account" and follow the steps to create your free rewards account.
- Browse the rewards portal and start earning rewards points for becoming a customer!
SHARE
Share the Flex secret and earn big!
Want to help us build a a community that Connects With Flex?
1. Return to your Flex Mobile Rewards Portal.
2. Click "Refer a Friend"
3. Start earning even more rewards points for every friend who successfully enrolls with Flex Mobile!