How to Find Your Current Carrier's Account Number and Transfer PIN

When transferring your number to Flex Mobile, you'll need your current carrier’s account number and PIN (Personal Identification Number). These details are required to ensure a smooth and secure transfer of your phone number. Below are the steps for obtaining your account number and PIN from the most common carriers.

Verizon

Account Number:

• You can find your account number by logging in to your My Verizon account and navigating to the "Account Overview" or "Billing" section.

PIN:

• To get your Number Transfer PIN:
  1. Dial #PORT from the smartphone that has the number you want to transfer. This ensures the system verifies you're dialing from the phone to be transferred.
  2. You will receive a link to generate your Number Transfer PIN via My Verizon.
  Alternatively:
  • My Verizon app: Open the app and select "Create Your Number Transfer PIN."
  • My Verizon website: Go to My Profile > Number Transfer PIN and click "Generate PIN."

AT&T

Account Number:

• Your account number is available by logging into your myAT&T account and selecting My Account > Profile.

PIN:

• To get your Number Transfer PIN:
  1. Online: Log in to your myAT&T account, go to People & Permissions > Wireless, and scroll down to Transfer phone number. Select Request a new PIN, and your PIN will appear on the screen.
  2. Via mobile device: Dial #PORT. Follow the prompts and you will receive your PIN via text. You’ll need your account passcode to complete this process.

Important Notes:

• The PIN expires four days after you request it, so make sure to request it close to the time of your transfer.
• If you need a new PIN, you can request another by following the same steps.

T-Mobile

Account Number:

• Log in to your T-Mobile account and your account number will be displayed on the Account summary page.

PIN:

• To get your Number Transfer PIN:
  1. Log in to your T-Mobile account and select My T-Mobile.
  2. Click on My Profile and then select Request Transfer PIN.
  3. On the next page, select Get a Transfer PIN.
  4. If Port-Out Protection is active, you will need to disable it before you can generate the PIN.
  5. Once the protection is turned off, your Temporary Port-Out PIN (TPOP) will be displayed.

Best Practices for a Smooth Number Transfer

• Do not cancel your current service until your number transfer is completed. Canceling early can result in losing your number.
• Ensure the name and address on your account match exactly with the information provided to your new carrier. This helps prevent delays in the transfer process.
• Request your PIN close to the transfer date, as some PINs expire after a few days.
• Double-check your account status to make sure it is active and not suspended.
• If you encounter issues, contact your current carrier's customer service for assistance.

By following these steps and best practices, you can ensure a smooth and successful transfer to Flex Mobile. If you need additional help, don't hesitate to reach out to our customer support team!