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Account & Billing

11 Docs

How to Find Your Current Carrier's Account Number and Transfer PIN

Last Updated: 27th November, 2024

When transferring your number to Flex Mobile, you'll need your current carrier’s account number and PIN (Personal Identification Number). These details are requ...

How To Purchase Data on Flex Mobile

Last Updated: 21st November, 2024

Need more data? We've got you covered! Whether you're streaming your favorite shows or staying connected on social media, adding extra data to your Flex Mobile...

How to Contact Customer Support at Flex Mobile

Last Updated: 21st November, 2024

At Flex Mobile, we’re committed to making sure you get the help you need, when you need it. Whether you have questions about your plan, need technical assistanc...

Refunds & Cancellations: What to Know

Last Updated: 21st November, 2024

We aim to provide transparency and support when it comes to refunds for prepaid plans. Below is an outline of how refunds work for prepaid services: General Pol...

How to Update or Change Your Account Information

Last Updated: 21st November, 2024

Your account information is key to staying connected with Flex Mobile. Whether you’ve changed your email address, need to update your payment details, or want t...

How to Access Your Billing History on Flex Mobile

Last Updated: 21st November, 2024

Keeping track of your billing history is an important part of managing your account with Flex Mobile. Whether you're reviewing past payments, checking charges,...

Understanding Your Billing Cycle and Charges

Last Updated: 11th November, 2024

At Flex Mobile, we’re committed to making your mobile experience as clear and straightforward as possible. Understanding your billing cycle and charges is key t...

How to Finance Your Phone & Data Bundle With Shop Pay

Last Updated: 8th November, 2024

We've partnered with Shop Pay to make it easier and more affordable than ever to purchase your phone & data bundle. Here’s how to get started with financing you...

How to set up autopay and manage payment methods

Last Updated: 30th October, 2024

Auto-Pay makes staying on top of your mobile payments easy. Here’s how to set it up and manage your payment methods efficiently. Benefits of Autopay Avoid Late...

How do I make a payment on my Flex Mobile account?

Last Updated: 28th October, 2024

To make a payment on your Flex Mobile account, follow these simple steps: 1. Click here to login to your Flex Mobile account. If you forgot your login informat...

Why does my bill say Excess Telecom?

Last Updated: 23rd October, 2024

By leveraging the robust infrastructure and expansive network capabilities of Excess Telecom, Flex Mobile can provide customers with top-tier plans at remarkabl...