How to Find Your Current Carrier's Account Number and Transfer PIN
When transferring your number to Flex Mobile, you'll need your current carrier’s account number and PIN (Personal Identification Number). These details are requ...
How To Purchase Data on Flex Mobile
Need more data? We've got you covered! Whether you're streaming your favorite shows or staying connected on social media, adding extra data to your Flex Mobile...
How to Contact Customer Support at Flex Mobile
At Flex Mobile, we’re committed to making sure you get the help you need, when you need it. Whether you have questions about your plan, need technical assistanc...
Refunds & Cancellations: What to Know
We aim to provide transparency and support when it comes to refunds for prepaid plans. Below is an outline of how refunds work for prepaid services: General Pol...
How to Update or Change Your Account Information
Your account information is key to staying connected with Flex Mobile. Whether you’ve changed your email address, need to update your payment details, or want t...
How to Access Your Billing History on Flex Mobile
Keeping track of your billing history is an important part of managing your account with Flex Mobile. Whether you're reviewing past payments, checking charges,...
Understanding Your Billing Cycle and Charges
At Flex Mobile, we’re committed to making your mobile experience as clear and straightforward as possible. Understanding your billing cycle and charges is key t...
How to Finance Your Phone & Data Bundle With Shop Pay
We've partnered with Shop Pay to make it easier and more affordable than ever to purchase your phone & data bundle. Here’s how to get started with financing you...
How to set up autopay and manage payment methods
Auto-Pay makes staying on top of your mobile payments easy. Here’s how to set it up and manage your payment methods efficiently. Benefits of Autopay Avoid Late...
How do I make a payment on my Flex Mobile account?
To make a payment on your Flex Mobile account, follow these simple steps: 1. Click here to login to your Flex Mobile account. If you forgot your login informat...
Why does my bill say Excess Telecom?
By leveraging the robust infrastructure and expansive network capabilities of Excess Telecom, Flex Mobile can provide customers with top-tier plans at remarkabl...