FAQs & General Info
7 Docs
How to Find Your Current Carrier's Account Number and Transfer PIN
When transferring your number to Flex Mobile, you'll need your current carrier’s account number and PIN (Personal Identification Number). These details are requ...
How to Contact Customer Support at Flex Mobile
At Flex Mobile, we’re committed to making sure you get the help you need, when you need it. Whether you have questions about your plan, need technical assistanc...
Refunds & Cancellations: What to Know
We aim to provide transparency and support when it comes to refunds for prepaid plans. Below is an outline of how refunds work for prepaid services: General Pol...
Do I have to enroll in ACP or Lifeline to use Flex Mobile?
You do not need to sign up for ACP or Lifeline to enjoy the benefits of Flex Mobile plans. Flex Mobile offers high-quality plans at affordable prices, catering...
Do I need a new phone to use Flex Mobile?
If you have an existing ACP plan and an Excess Telecom device, there's no need to get a new SIM card. Simply sign up for the Flex Mobile plan of your choice, an...
How is Flex Mobile connected to Excess Telecom?
Flex Mobile, the new addition to the Excess Telecom family, offers a range of premium plans designed to cater to a diverse set of connectivity needs. By launchi...
If I switch to Flex Mobile, can I still get ACP when funding comes back?
When ACP funding becomes available again, you will be presented with the option to continue with your current Flex Plan, transition to a comprehensive Excess Te...