Refunds & Cancellations: What to Know
We aim to provide transparency and support when it comes to refunds for prepaid plans. Below is an outline of how refunds work for prepaid services:
General Policy
- Prepaid plans are generally non-refundable and cannot be transferred, exchanged, or resold.
- Refunds may be issued in specific situations at our discretion.
Refunds for Canceled Services
- If your service is canceled, we may provide a refund for any unused months after your service termination date.
- Refunds for the current month are not available once the service has been activated.
How to Request a Refund
- To request a refund, contact support and provide a valid mailing address for a check or opt to have the refund sent to your original payment method.
Special Cases
- Refunds are available if:
- Your cancellation has been processed in our system but not yet reflected in payment records.
- Your prepaid plan remains inactive due to an internal review or a number transfer.
Processing Time
- Refunds are typically processed within 7–10 business days, and we will notify you once your request has been reviewed and approved.
If you have any questions about your refund eligibility, please contact our Customer Support team. We’re here to help!
